Can I buy these items after the campaign ends?
The best way to secure your Big Hugs plush and add-on plushies (Bleep, Karma, Lil Freekz) is to support the campaign by pledging or ordering via the preorder store (available after the campaign)! Stock may be extremely limited after the campaign ends.
Leftover stock will be made available on our store once fulfillment is completed.
Last updated: September 22, 2026 15:36
How much do the Big Hugs weigh? How are they weighted? Can they be made heavier?
Our Big Hugs line of plush are lightly weighted, at 2 lbs, with floppy and squishy bodies! Weight comes from pellets inside pouches in the belly, and sometimes in the paws.
We’ve found 2lbs to be a perfect balance between being heavy enough for some comforting weight, but not too heavy for everyday carrying and/or cuddling. We understand this might be too light for some, and we welcome modifying our Big Hugs to add more weight!
*Please note Karma, Bleep, and the Freekz are not weighted!
Last updated: September 28, 2026 14:19
Will we see prototypes of the Thunderdome winners before the campaign ends / before surveys close?
In progress prototypes will be shared during the campaign. Finalized prototypes will be shared before surveys are closed so you can make your choice(s) with confidence! Please keep an eye on updates!
Last updated: October 23, 2026 11:46
What does a floppy/squishy plush mean?
Big Hugs are designed to have less stuffing for a more squishy cuddling experience, and to add some poseability to the plush! This means their stuffing may shift around when handled and cuddled. If you prefer more firm/fully stuffed plush, we welcome you to modify the plush to your liking!
Last updated: September 22, 2026 15:08
I reserved the pre-launch Lil Freekz Paprika. How do I get it?
The $10 Paprika Lil Freekz pre-launch reservation is not considered a pledge, so you will have to pick a pledge level in order to receive it. As long as you make a pledge on the same account you reserved Paprika on, she will automatically be included with your pledge. Please see this BackerKit FAQ page: https://help.backerkit.com/article/942-pre-launch-reservation-faq
Last updated: October 06, 2026 13:13
When can I expect my survey? How long do I have to fill it out?
Surveys are sent after the campaign has concluded. It is not instant, and surveys are sent out in a staggered manner (so someone may receive their survey before you do!) We will make an announcement to confirm when surveys are being sent out. If you elected to Pay Over Time, you do not receive your survey until your payment plan has been paid in full. It can take up to 72 hours after your final payment to receive your survey.
Last updated: September 22, 2026 15:37
I pledged during the campaign, and also ordered separately from the preorder store. Can I combine my pledge and my preorder store order?
We cannot combine campaign pledges, and preorder store orders. Please note you can add items to your pledge during the campaign, and when filling out your survey. We recommend adding items this way if you want everything in one shipment.
Last updated: September 22, 2026 15:37
I backed the Snug-Alongs Series 3 campaign. Can I combine campaign shipments?
The Snug-Alongs Series 3 campaign is close to fulfillment! While we wait for them to be finished, we are working on the Big Hugs campaign. These will be in production while Snug-Alongs campaign items will begin to ship out to you. You will not be able to combine shipping between campaigns as the production and shipping dates will be many months apart.
Last updated: September 22, 2026 15:37
I only want an add-on plush (Karma Koi Dragon, Bleep Snuggle Paws, Lil Freekz.) How can I get one?
Since this is a Big Hugs centered campaign, the other plush styles are add-ons only, meaning you will have to make a pledge while the campaign is active to add-on these plush for purchase. We have an enamel pin tier you can pledge to and add these plush as a lower cost option.
Otherwise, these plush will also be available separately on the preorder store, but the preorder store will not be active until after the campaign is over. Please keep in mind preorder store orders cannot be combined with pledges! (See the ‘I pledged during the campaign, and also ordered separately from the preorder store. Can I combine my pledge and my preorder store order?’ FAQ.)
Last updated: October 06, 2026 13:15
How do I choose my Big Hugs plush? Can I add more to my pledge?
After the campaign is over, a survey will be sent to your email that you can use to pick your chosen character/design. You can pledge for more items while the campaign is still active, and you can add additional items with your survey as well. If you utilized Pay Over Time, you do not receive your survey until your payment plan has been paid off. If you only pledged via the preorder store, you do not receive a survey. You already picked your designs when pledging via the preorder store. Please note we cannot change what add-on items are available to purchase.
Last updated: September 22, 2026 15:37
What fabrics are the Big Hugs plush, Bleep Snuggle Paws, Karma long plush, and Lil Freekz made of?
The Big Hugs plush are made of minky and faux rabbit fur fabric. The pellets are made of plastic. Bleep is made of short faux rabbit fur fabric. Karma is made of faux rabbit fur fabric. The Lil Freekz are made of faux fur fabric.
All items are made out of all brand new materials.
Last updated: September 28, 2026 14:19
Do clothes fit on these plush? Can clothes/accessories from other plush brands (eg. Bulid-a-Bear) fit them?
Due to the various plush shapes in this campaign causing different sizing, we aren’t able to give a sweeping recommendation for clothes or other accessories. We also cannot endorse or guarantee that Build-a-Bear or other plushie brands’ clothes and/or accessories will fit our plush. We recommend waiting until you receive your new friend to determine what can fit!
Last updated: September 22, 2026 15:13
Does Bleep come with his hat? Can the hat fit other plush? Can I buy the hat separately?
Yes, he comes with his hat! The hat is designed for Bleep, but it may fit our other Snuggle Paws plush, or other plush in general. The hat can only be bought with Bleep, and won’t be sold separately!
Last updated: September 22, 2026 15:17
Can I purchase the individual Lil Freekz character that I want? Are they only being sold as blind bags?
Only Paprika is available as a single/open Lil Freek. The other Lil Freekz are only being sold as blind bags. We won’t be selling those characters individually. However, we know the feeling of wanting a specific design from a blind bag, so we have a trading/selling/buying channel in our Discord server for our Lil Freekz! Please make sure to read the rules first! Some buyers may sell opened designs on other websites, as well, but buying off these websites is at your own discretion.
Last updated: September 25, 2026 15:42
Note on Shipping to International Backers
(FOR INTERNATIONAL [Non-USA] BACKERS ONLY) We do our best to find the most affordable international rates possible. Our available shipping methods have strict dimensional limits – prices increase dramatically when these limits are passed. International pledges may be split and shipped into multiple packages to mitigate these high prices.
Packages that cross international borders are subject to duty tax assessment. Duty tax and applicable fees are usually assessed on a per package basis, so please keep this in mind if you choose to back multiple Big Hugs/plush. We cannot answer any questions about what you may be charged via customs/VAT/duties/taxes, etc. Please be sure to research your local customs rules before ordering!
Last updated: September 22, 2026 14:27
When will surveys close? / When will the preorder store close?
This will be announced at a later date via a project update. We will give ample warning. Please keep an eye out!
Last updated: September 25, 2026 15:41
When will you ship my items? Will I get a tracking number?
We anticipate being able to begin shipping by Summer 2027, but we will continue to give updates during the production process! We will send a Final Notice email for you to make final updates to your shipping address before we begin fulfillment. All orders will come with tracking! You will receive an email with your tracking number once your pledge has shipped. You can also confirm this information in your BackerKit account. Please note shipments will be done in batches, and are not “first come first served.” We appreciate your patience in advance!
NOTE: Due to international postal limits, international orders may be split and shipped in multiple packages.
Last updated: September 22, 2026 14:24
I need to change my shipping address.
You are able to edit your shipping address via your survey at any time before shipment. You will receive a Final Notice email before we will lock shipping addresses. If you have difficulty updating your shipping address, please email [email protected].
Last updated: September 22, 2026 14:21
Can I pay for my pledge in installments?
Yes! For further info, please check BackerKit’s information page regarding Pay Over Time: https://help.backerkit.com/article/805-pay-over-time Please note your pledge must be paid in full first before you get your survey if you choose to Pay Over Time. The survey can take up to 72 hours to be sent to you after your final payment.
Last updated: September 22, 2026 14:21
I have an issue and/or concern regarding my payment method.
Please contact BackerKit directly, as they handle payment processing! [email protected]
Last updated: September 22, 2026 14:20
What is your refund/cancel/return policy?
There are no refunds or cancellations once you have committed to your pledge (once the campaign has ended) or placed an order on the preorder store.
We will not accept returns, with the exception of receiving a defective item (ex. holes, popped seams, torn embroidery, missing parts such as ears or limbs, etc.) If you receive a defective product, please contact us within 7 days of receipt at [email protected] for assistance with a return/exchange.
Last updated: September 22, 2026 14:20
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.